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Global Account Management

We build long-term, trusted, strategic relationships with customers through exceptional service. Together, we can generate more revenue, create new business opportunities, and reach our shared goals.

About Global Account Management

Business development with Schindler’s GAM (Global Account Management) is a rewarding experience, contributing to both companies’ visions. By forging strategic partnerships with our key customers, we hope to reach the ultimate goal: a win-win future.

We use the Triple Fit Canvas (TFC) concept to make sure we fit with our key accounts’ strategies in planning, execution, and resources. Through a customer-oriented approach, we develop a robust and holistic plan to generate more value for our clients. And, by assessing the full impact of proposed actions, we determine our priorities together, unlock the most profitable opportunities, and reach our growth targets faster.

We tailor our services for Schindler’s most valuable clients worldwide and build long-lasting relationships deeply rooted in trust. Our goal is simple: a win-win future.

Michael Dobler, Head of Schindler Global Account Management


What we can do for you

Create value

  • Cost reduction through value engineering and efficient processes
  • Global product standardization and streamlined, standard processes
  • Early involvement to ensure excellent design and high standard
  • Premium customer service to drive best results for our clients

Differentiate through innovation

  • Access to our digital offerings and digital media services
  • Full benefits of our seamless transit management system and open interface
  • Smart engineering through Building Information Modelling (BIM) and Digital Twin
  • Construction methods with robotics interfaces and access to the next-generation product lines

Professional deliverables

  • Safety – Strict “Zero Harm” approach, using agreed methods and processes
  • Project execution matching planned “hold points”
  • Efficiency and constant support from our most competent employees
  • Escalation board to prevent and solve on-site problems

What we’ve achieved so far

See reference stories taken from the Schindler Group website.

Build a strategic partnership

Our common vision is to achieve market leadership by providing exceptional value to customers. Together, we design and deliver industry-leading solutions and best-in-class customer service.

Through this inspiring and trusted partnership, we can co-create remarkable urban spaces and elevate together to the future.